Spinago Privacy Policy

At Spinago, we respect your privacy and are committed to protecting the personal data you share with us when you register, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account and using our services, you agree to the practices described below. We at Spinago Casino encourage every player to read this policy carefully before registering.

Information We Collect

When you sign up, we collect your full legal name, residential address, date of birth, valid identification document and e-mail address. This information is mandatory because we operate under the license requirements set out in our Terms and Conditions, and we maintain a strict policy of one account per person, household, IP address and device. If you choose to play with cryptocurrency, Spinago requires identity verification before any deposit or bet is placed.

• We collect registration details, including name, date of birth, address and e-mail
• We request identification documents to verify your identity, sometimes in Latin or Cyrillic script, or via video verification
• We record your gaming activity, deposits, withdrawals and bonus usage
• We log technical data such as IP address, device type and browser information
• We store communication history when you contact our support team

How We Use Your Data

Our Spinago Casino team processes your personal data to open and manage your account, verify your identity, process deposits and withdrawals, administer bonuses and loyalty rewards, and comply with our legal and regulatory obligations under our E-gaming licence. We also use your data to calculate your Comppoints, track your VIP level, and determine eligibility for promotions such as the Tuesday Reload or Friday Free Spins. Since Spinago targets players in Australia, we may process AUD-denominated transaction data, including figures tied to our jackpot counters and weekend VIP cashback calculated in Australian Eastern Standard Time.

We may also use your data to detect fraud, prevent multiple accounts, and enforce our policy against the use of VPNs to bypass geographic restrictions. Using a VPN to access Spinago from a restricted location is strictly prohibited and may result in confiscation of winnings, and we reserve the right to request further documentation if suspicious activity is detected.

Legal Basis for Processing

We process your personal data on the following grounds:

• Performance of the contract between you and us when you register and play
• Compliance with our legal obligations under the Tobique Gaming Commission regulations
• Our legitimate interest in preventing fraud, money laundering and underage gambling
• Your consent, where required, for marketing communications and optional cookies

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties necessary to operate Spinago, including payment processors such as Tronabriz Limited, which handles Paysafe transactions on our behalf, identity verification providers, game providers listed in our lobby, and regulatory or dispute resolution bodies such as EGIS, our ADR provider under the Tobique Gaming Commission. We may also disclose data to law enforcement where legally required.

Our Spinago Casino platform works with over 67 game providers, and limited technical data such as game session information may be shared with these providers to ensure fair play and accurate reporting of wins, including jackpot pools such as Prime Network, Mega and Standard.

Cookies and Tracking

We use cookies and similar technologies to remember your login, preferences, and session activity, and to improve the performance of our website. Cookies also help us analyze traffic patterns, personalize promotions like our welcome package, and measure the effectiveness of our marketing campaigns. You can manage or disable cookies through your browser settings, although some features of Spinago may not function correctly without them.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax and regulatory obligations. Transaction records, KYC documents and communication logs may be kept for several years after account closure, as required under our licensing framework. If verification cannot be completed because we are unable to reach you by phone or e-mail within two weeks, your account may be locked and we may retain the associated data pending resolution.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. Our internal operating currency, transaction records and crypto conversions, calculated at the Coinbase Converter rate, are processed through secure systems. Despite these safeguards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honoring them wherever applicable. These rights include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain processing activities
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team at support@spinago.com, available 24/7 through live chat, e-mail or the contact form on our support page.

Restricted Jurisdictions

Spinago does not accept players from a number of restricted countries, and we do not knowingly collect or process personal data from individuals residing in these jurisdictions. If we discover that an account has been opened from a restricted location, including through the use of a VPN, we reserve the right to suspend the account, withhold winnings, and remove any associated personal data in accordance with our policies.

International Data Transfers

Because Novatrix SRL, the owner of Spinago, is incorporated in Costa Rica, and because we work with international payment processors and game providers, your data may be transferred and processed outside your country of residence. We take reasonable steps to ensure that any such transfer maintains an appropriate level of protection consistent with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any revisions will be posted on this page, and continued use of Spinago after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have any questions about how we collect, use or protect your personal data, please reach out to our support team at support@spinago.com. We are available around the clock to answer your privacy-related questions and to help resolve any concerns you may have about your account or personal information.