Spinago Casino Terms

Welcome to Spinago Casino. These Terms and Conditions (version 1.0, effective from 12/12/2025, last updated 16/12/2025) govern your use of our website and services. By registering an account with Spinago Casino, you confirm that you have read, understood and agree to be bound by these terms. At Spinago Casino, we reserve the right to amend these terms at any time, and continued use of our services constitutes your acceptance of any changes.

Operator Information

Our platform is operated by Novatrix SRL, incorporated under the laws of Costa Rica, company registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Paysafe transactions on our site are processed by Tronabriz Limited. We operate under e-gaming licence No. 0000002 issued by the Tobique Gaming Commission, and our footer refers to this authorisation generally as an International License.

Eligibility and Account Registration

To open an account at Spinago, you must provide your full legal name, residential address, date of birth, valid identification and a working e-mail address. We allow only one account per person, address, household, IP address and device. If you wish to deposit and play using Bitcoin, we require identity verification to be completed before any deposit or bet is placed. Our casino does not offer a no-account version of the site, and documents may be requested in Latin or Cyrillic script; otherwise, we will require video verification showing you holding your ID.

Restricted Jurisdictions

Our services are not available to residents of Afghanistan, Belarus, Canada (Provinces of New Brunswick and Ontario), Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Georgia, Greece, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Venezuela and Yemen. We confirm that Australia is not on our restricted list, making Spinago Casino online casino Australia access fully permitted for eligible players. Players from Sweden are excluded from bonuses, promotions, VIP programs and loyalty point exchanges, while bonuses are also unavailable to players from Russia.

Certain game providers apply their own territorial restrictions. NetEnt games are not permitted in Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, the UK, the USA, and are blacklisted in a wider list including Australia, Hong Kong, Iran, Israel and the Philippines. Play'n GO and Pragmatic titles are unavailable in Sweden, and Amatic is restricted in Australia, Austria, Estonia, Greece and the USA.

Currencies and Payments

We support EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR and a range of cryptocurrencies including BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA and TRX. Our internal operating currency is EUR, and any crypto is converted using the Coinbase Converter rate at the moment of the transaction. We do not offer fiat-to-crypto exchange services. Our minimum deposit is 20 EUR or the equivalent, varying by method, and all deposits are processed instantly and free of charge. Deposits must originate from an account registered in your own name.

Minimum withdrawal amounts also vary by currency and method, generally starting at 20 EUR or its equivalent. We process withdrawal requests within 72 hours of approval, though verification steps may extend this period. If we cannot reach you by phone or e-mail within two weeks during a verification hold, we will lock the account and cancel the withdrawal. Cashout speed depends on the method: Payz, Neosurf, Instadebit, iDebit and crypto are instant, Visa and Mastercard take 1 to 3 banking days, and Bank Transfer takes 3 to 5 banking days.

Withdrawal Limits

• We cap withdrawals at 2,000 EUR/USD per day, 5,000 per week and 20,000 per month, with equivalent limits in other supported currencies
• We pay progressive jackpot wins in full, exempt from these standard limits
• We require every deposit to be wagered three times before a withdrawal can be requested
• We cap withdrawals from no-deposit bonuses at 50 EUR/USD or the equivalent in other currencies

Welcome Bonus and Promotions

Our welcome package offers up to 650 EUR plus 200 free spins across three deposits, subject to minimum qualifying amounts. The first deposit bonus matches 100% up to 150 EUR plus 200 free spins on Elvis Frog in Vegas by BGaming, issued in packs of 50 over four days. We apply a 40x wagering requirement on bonus funds and free spin winnings. All bonuses at Spinago Casino are non-sticky, meaning real money is used first before bonus funds are applied. If you are searching for a Spinago no deposit bonus or Spinago bonus codes, please check our promotions page for current offers, as availability may change. We also run a Tuesday Reload bonus and Friday Free Spins promotion on Book of Cats by BGaming, tiered according to your prior week's deposits.

Our tournaments include the Legendary Battle with a 7,500 EUR prize pool and the Epic Battle offering 3,000 EUR plus 1,500 free spins. We set a maximum bet while any bonus is active, and we cancel bonuses automatically once the bonus-linked balance falls to 0.05 EUR or less. Only one bonus may be active at any time, and deposit bonuses cannot be combined.

VIP Program and Loyalty

Our Comppoints loyalty program rewards real money wagers on slots, with points accumulating from your first real money bet. We operate eight VIP levels, from Cotton through to Silk, each offering increasing cashback percentages and free spin rewards. Entry to each level is automatic once you reach the required points threshold. We exclude players from Sweden and Russia from VIP rewards. Our weekly Sunday cashback is calculated on the previous week's real money slot losses, with the weekend VIP cashback issued based on Sydney time, reflecting our strong presence among Spinago casino Australia players.

Games and Wagering Contribution

We offer 6,363 slots, 500 live casino games, and additional categories including Bonus Buy, Hold & Win, Crypto Games and Epic titles, bringing our total lobby count to 7,248 games. Our pokies contribute 100% towards wagering requirements, with the exception of a defined list of excluded titles and all jackpot slots. Live Casino games, including Blackjack and Roulette, contribute 0% towards wagering. We proudly display live jackpot counters for our Prime Network, Mega and Standard pools, all paid in full and excluded from bonus play.

Responsible Use and Security

We strictly prohibit the use of VPNs or any other tools intended to bypass our geographic restrictions, and doing so may result in confiscation of winnings. When you use Spinago login credentials to access your account, you agree to keep them confidential and notify us immediately of any unauthorized use. Our support team is available 24/7 via live chat, e-mail and our contact form to assist with any account or Spinago casino login issues.

Dispute Resolution

Any disputes arising from your use of our services are subject to arbitration in Costa Rica. Alternatively, we participate in Alternative Dispute Resolution through EGIS under Tobique Gaming Commission regulations, and complaints may be submitted to disputes@egis-adr.com. We encourage you to contact our support team first at support@spinago.com before escalating any dispute.

Acceptance of Terms

By creating an account and using our services, whether searching for Spinago online pokies, exploring a Spinago promo code, or simply enjoying our games, you confirm your agreement to these Terms and Conditions in full. We reserve the right to suspend or terminate accounts found in breach of these terms, and our decisions in matters of fraud, bonus abuse or restricted jurisdiction access are final.